Create a voice, start a movement, get recognised, reap the rewards

12 October 2017

Volkswagen scandal spells trouble beyond the auto industry

22 September 2015

Act in the customer’s interests to build trust and reputation

29 August 2014

You ultimately get the reputation you deserve

Andy M Turner 21 February 2013

They say you ultimately get the reputation you deserve. Santander UK is a case in point – and it’s not good.

British Gas: abusing customer trust in pursuit of profit?

9 August 2012

Chief executives and reputations: two contrasting stories

Andy M Turner 21 February 2012

I was interviewed for a Sunday Times article on a leader’s role in customer service recently, and it reminded me . …

‘Trustability’ and why bad reviews are good for business

Andy M Turner 19 July 2011

If your company or product is being reviewed online, it’s not just the good reviews that will help.

Reputation, trust and retail banks

8 June 2010