You ultimately get the reputation you deserve
They say you ultimately get the reputation you deserve. Santander UK is a case in point – and it’s not good.
Chief executives and reputations: two contrasting stories
When I was interviewed for this article in The Sunday Times recently, it reminded me of two very different customer . …
‘Trustability’ and why bad reviews are good for business
If your company or product is being reviewed online, it’s not just the good reviews that will help.