Reputation, trust and retail banks
In the UK, high street (retail) banking is dominated by a handful of five, big brands so similar you’d be hard pushed to fit a cigarette paper between them. So news of Metro bank’s launch, which The Telegraph newspaper points out is the first new entrant to this market in 100 years, ought to be welcomed, didn’t it? Especially when you hear its billionaire founder Vernon Hill likes to have fun and plans to “to eliminate every stupid bank rule we can find." How refreshing. Well, on the surface, yes. Any new-comer promising to shake things up and put customers ... read the full post »
08 June 2010 | Posted by : Andy M Turner | Blog | Comment on this post »
Tagged : banks, CNN, Harvard Business Review, Havas, marketing, Metro bank, reputation, Tesco, The Daily Telegraph, trust, Virgin.
How easily events at suppliers can turn into a big reputation issue
Reading a major, left-leaning British newspaper on Saturday I was struck by two separate stories featuring what is now the world’s largest technology corporation, Apple. In the first, Apple was the story. It was a light, positive piece about the frenzied events at the company’s flagship London store on the first day that Ipads went on sale. Apple marketing folk must have been delighted by the scale and tone of the article. The second story was altogether different, and must have tainted the pleasure prompted by the first. It was about a spate of suicides by unhappy workers ... read the full post »
03 June 2010 | Posted by : Andy M Turner | Blog | Comment on this post »
Tagged : Apple, BBC, Foxconn, reputation.
Legal services market set to heat up. But does anyone want their law firm to be ‘cool’?
Some would say lawyers deserve all they get reputation-wise: they communicate in a strange, obscure language, deliberately designed to complicate the simple; they inhabit a rarefied, archaic world largely untouched by modern business norms such as offering high customer service levels and value for money. I suspect Luke Johnson’s recent damning column in The Financial Times speaks for many. The British government clearly thinks things need shaking up too because its ‘Legal Services Act’ comes into force next year, and aims to open up and deregulate the market. It has been described by The Times newspaper as ... read the full post »
25 May 2010 | Posted by : Andy M Turner | Blog | 3 Comments »
Tagged : branding, law firms, Legal Services Act, marketing, reputation, social media, The Financial Times, Times newspaper, Twitter, USP.
People judge you by the company you keep. So why do firms accept porn pedlars as Twitter followers?
Like others, I’m interested in keeping up with how businesses are using Twitter and what benefits they accrue. So was keen to read a recent article on this theme penned by international property consultancy Drivers Jonas Deloitte, DJD for short. After a bit of a struggle to find DJD’s Twitter page (they forgot to tell us in the piece), I noticed that the firm had a seemingly impressive number of followers (1100+). Curiosity is something I’m not short of so I delved a bit deeper. As I saw some of the followers’ profiles, the article comment describing Twitter ... read the full post »
20 May 2010 | Posted by : Andy M Turner | Blog | Comment on this post »
Tagged : Google Adsense, marketing, reputation, social media, Twitter.