Getting paid promptly is easy, if you know how
A previous post talked about how lawyers don’t market themselves very well. There is one notable exception that I know of and, not surprisingly, it is the firm with the happiest clients according to a Legal Business magazine survey. The firm in question is Liverpool-based Thomas Higgins Partnership (THP), which specialises in commercial debt collection. Marketing has a number of definitions but if you agree that, at its core, it is about finding out what customers want and then satisfying those needs profitably, then THP is clearly an exemplar. Getting paid in reasonable time is probably the biggest bugbear ... read the full post »
01 September 2010 | Posted by : Andy M Turner | Blog | Comment on this post »
Tagged : commercial debt, happy clients, law firms, lawyers, marketing.
Legal services market set to heat up. But does anyone want their law firm to be ‘cool’?
Some would say lawyers deserve all they get reputation-wise: they communicate in a strange, obscure language, deliberately designed to complicate the simple; they inhabit a rarefied, archaic world largely untouched by modern business norms such as offering high customer service levels and value for money. I suspect Luke Johnson’s recent damning column in The Financial Times speaks for many. The British government clearly thinks things need shaking up too because its ‘Legal Services Act’ comes into force next year, and aims to open up and deregulate the market. It has been described by The Times newspaper as ... read the full post »
25 May 2010 | Posted by : Andy M Turner | Blog | 3 Comments »
Tagged : branding, law firms, Legal Services Act, marketing, reputation, social media, The Financial Times, Times newspaper, Twitter, USP.