Chief executives and reputations: two contrasting stories
When I was interviewed for this article in The Sunday Times recently, it reminded me of two very different customer experiences I’ve had with chief executives; one very good and one very bad. Both are highly unusual and memorable. The good one was the totally disarming personal call I received from Sir Moir Lockhead one day as I navigated my way around a supermarket. At the time, Lockhead was ... read the full post »
21 February 2012 | Posted by : Andy M Turner | Comment on this post »
Tagged : chief executive and reputations, customer service, First Group plc, public relations, reputation, Southern Cross Care Homes, The Sunday Times, trust.