You ultimately get the reputation you deserve
They say a person or organisation ultimately gets the reputation they deserve. I’d like to think so in the case of Santander UK, whose former chief executive is António Horta-Osório. He’s the one whose enforced absence through ‘overwork’ surprised the City in 2011. At Santander he once presided over the now defunct Abbey and Alliance & Leicester, two formerly staid organisations turned racy retail banks that Santander gobbled ... read the full post »
21 February 2013 | Posted by : Andy M Turner | Comment on this post »
Tagged : banks, customer service, marketing, public relations, reputation, trust.
Fred Goodwin, ex-RBS boss: is continued silence the best approach?
Ever since his downfall and the resulting political firestorm cast him as ‘arch villain’ in the world’s biggest banking failure (so far), the erstwhile ‘Sir’ and now just plain old Fred Goodwin has never given a media interview. It could initially have been for legal reasons, but I wonder if maintaining a dignified silence was ever the right approach and if he should now review that? Was it a deliberate, ... read the full post »
01 February 2012 | Posted by : Andy M Turner | Comment on this post »
Tagged : banks, communications strategy, Fred Goodwin, gerald ronson, media interviews, RBS, reputation, Sir Fred Goodwin.
Reputation, trust and retail banks
In the UK, high street (retail) banking is dominated by a handful of five, big brands so similar you’d be hard pushed to fit a cigarette paper between them. So news of Metro bank’s launch, which The Telegraph newspaper points out is the first new entrant to this market in 100 years, ought to be welcomed, didn’t it? Especially when you hear its billionaire founder Vernon Hill likes to ... read the full post »
08 June 2010 | Posted by : Andy M Turner | Comment on this post »
Tagged : banks, CNN, Harvard Business Review, Havas, marketing, Metro bank, reputation, Tesco, The Daily Telegraph, trust, Virgin.